♰Customer questions & answers♰
1. Q :Hello, can you customize the product?
A: Dear customers, it can be customized, you only need to provide pictures and sizes.
2. Q: What material is your product made of?
A: We are made of zinc alloy and are all handmade to ensure the quality of the products.
3. Q: How is the quality of the product? Will it fade? How long is the shelf life?
A: As long as you don't soak in water for a long time, you can guarantee that it will not change color for 3-5 years. You get what you pay for, and the quality is worth rest assured.
3. Q: How heavy is this product, is it easy to carry?
A: It has Small 110g,Big 127g, which is very suitable to carry around for mass, prayer, and worship.
4. Q: How big is this product?
A: Product size: Small size 20CM(7.87")*7CM(2.75") Big size 23.5CM(9.25")*7.5CM(2.95").
5. Q:Is the picture description the same as the real thing?
A:The quality and handwork of the real objects are very good, 100% of the real objects are photographed, please rest assured to buy.
Shipping
1)1-3 Days lead time will be necessary after we confirmed receive your payment.
2)Please provide correct address after your payment within 1-2 days; otherwise, we will ship your item based on your Escrow address, so make sure it is correct.
3)DHL, TNT, Fedex, UPS, Air Cargo and so on are all supported, if you want to use any of them please contact us before you make the payment, because there will produce other fees. Normally, it takes 20-50 business days for arrival by Air Mail, and takes 3-10 business days by Express.
Method of payment
1.We only accept Escrow,Credit card,Western Union.
2. The custom duties, local taxes and charges are not included in the items price or shipping fee. It is buyer's responsibility, but we will try our best to cooperate with you to solve it smoothly, and offer any free documents, if there is any cost, it will be buyer's responsibility.
Return
Only defective product will be offered exchange.
Defective products must be returned within 30 days from the date you placed your order.
It may take up to 7 business days to process your return after we receive your product.The buyer is responsible for all further shipping fees.
Feedback
1)Your Feedback is really important for us, please take a few seconds to give a great feedback if you are satisfied with our products and services, thank you very much !!
2)We always offer the lowest price for best goods and service to you.
3) Please contact us before give neutral(3 stars) or negative(1-2 stars) feedback.We will try our best to solve the problem
